Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Fae Software Limited ("Company", "we", "our", or "us"), an Ontario corporation, regarding your access to and use of the FluffFilter service available at flufffilter.com (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

FluffFilter is an AI-powered content analysis service that provides automated feedback and suggestions to improve written content. The Service allows users to:

• Upload documents, paste text, or submit URLs for content analysis
• Receive AI-generated feedback with specific, actionable recommendations
• Access analysis results through a web-based dashboard
• Manage subscription plans and usage limits

The Service uses artificial intelligence technology, which may involve processing by third-party AI providers. Results are generated automatically and should be reviewed by humans before implementation.

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account by providing a valid email address and password. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

3.2 Account Eligibility

You must be at least 18 years of age to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason we deem appropriate. You may cancel your account at any time through your account settings or by contacting us.

4. Subscriptions and Billing

4.1 Free Trial

New users may be eligible for a free trial period with limited usage. Free trial terms, including duration and usage limits, are displayed during registration and may be modified at our discretion.

4.2 Paid Subscriptions

Paid subscription plans provide access to the Service subject to usage limits. By subscribing to a paid plan, you agree to:

• Pay the subscription fees specified for your chosen plan
• Authorize recurring monthly charges to your payment method
• Understand that subscription fees are billed in advance on a recurring basis
• Provide valid payment information and keep it current

4.3 Usage Limits

Each subscription plan includes a monthly limit on the number of content analyses you can perform. Usage limits reset at the beginning of each billing period. Additional usage beyond your plan limits may require upgrading to a higher-tier plan.

4.4 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Upgrades take effect immediately, while downgrades typically take effect at the start of your next billing period. We do not provide refunds or credits for partial billing periods.

4.5 Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period, and you will retain access to the Service until that time. We do not provide refunds for unused portions of subscription periods or unused analysis credits, except as required by law.

4.6 Price Changes

We reserve the right to modify subscription prices at any time. Price changes will be communicated to you in advance and will take effect at the start of your next billing period. Your continued use of the Service after a price change constitutes acceptance of the new price.

4.7 Payment Processing

All payments are processed by Stripe, our third-party payment processor. By providing payment information, you agree to Stripe's terms of service and privacy policy. We do not store complete credit card information on our servers.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. The Service is intended for analyzing and improving written content.

5.2 Prohibited Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Submit content that infringes intellectual property rights of others
• Submit content that is defamatory, obscene, abusive, or hateful
• Attempt to circumvent usage limits or access controls
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems (bots, scripts) to access the Service without authorization
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to other user accounts or data
• Use the Service to generate spam, malware, or malicious content
• Resell or redistribute the Service or analysis results without authorization
• Share your account credentials with others

6. Content and Intellectual Property

6.1 Your Content

You retain all ownership rights to the content you submit to the Service ("Your Content"). By submitting Your Content, you grant us a limited, non-exclusive, royalty-free, worldwide license to use, copy, store, and process Your Content solely for the purpose of providing the Service to you.

You represent and warrant that: (a) you own or have the necessary rights to Your Content, and (b) Your Content does not violate any third-party rights or applicable laws.

6.2 AI-Generated Analysis

The analysis results and feedback generated by the Service are provided to you for your use in improving your content. We claim no ownership over the analysis results, and you are free to use them as you see fit.

However, you acknowledge that AI-generated content may not be unique and similar results could be generated for other users analyzing similar content.

6.3 Service Intellectual Property

The Service, including its software, design, text, graphics, logos, and other content (excluding Your Content and user-generated analysis results), is owned by Fae Software Limited and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our express written permission.

7. AI and Third-Party Services

7.1 AI Processing

The Service uses artificial intelligence technology to analyze content and generate feedback. Your Content is processed through OpenRouter, which routes requests to AI model providers including Google (Gemini) and Anthropic (Claude).

7.2 Data Training Policy

Your Content is NOT used to train AI models. We have configured our account with OpenRouter to ensure:

• Only AI providers that do not train on user data are used
• Zero Data Retention (ZDR) policies are enforced for all requests
• Your Content is processed solely to generate your analysis results and is not retained by AI providers

By submitting Your Content, you grant us permission to process it through these AI services solely for the purpose of providing the Service to you.

7.3 AI Accuracy and Limitations

You acknowledge and agree that:

• AI-generated results are automated and may contain errors or inaccuracies
• You should review all AI-generated suggestions before implementing them
• We are not responsible for the accuracy, completeness, or appropriateness of AI-generated results
• You use AI-generated suggestions at your own risk
• AI results should be considered as suggestions, not professional advice

7.4 Content Sensitivity

While we have implemented strong privacy protections, you should still exercise caution. We recommend not submitting content containing trade secrets, personal health information, financial records, or other highly sensitive information subject to strict confidentiality requirements.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our privacy practices as described in the Privacy Policy.

9. Disclaimers and Limitations of Liability

9.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9.2 No Warranty for AI Results

WE DO NOT WARRANT THAT THE AI-GENERATED ANALYSIS RESULTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR APPROPRIATE FOR YOUR PURPOSES. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND IMPLEMENTING ANY SUGGESTIONS PROVIDED BY THE SERVICE.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FAE SOFTWARE LIMITED, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED CANADIAN DOLLARS (CAD $100), WHICHEVER IS GREATER.

9.4 Essential Purpose

You acknowledge that the limitations of liability set forth in this section are fundamental elements of the agreement between you and Fae Software Limited, and that we would not provide the Service without such limitations.

10. Indemnification

You agree to indemnify, defend, and hold harmless Fae Software Limited, its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your Content or any content you submit
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions.

11.2 Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the courts located in Ontario, Canada, and you consent to the personal jurisdiction of such courts.

11.3 Dispute Resolution

Before filing any legal claim, you agree to first contact us at support@usefae.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve disputes in good faith.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or through the Service, and we will update the "Last Updated" date at the top of these Terms.

Your continued use of the Service after any modifications to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fae Software Limited regarding the Service and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without restriction.

13.5 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and indemnification obligations.

14. Contact Information

If you have questions about these Terms, please contact us: