Privacy Policy

1. Introduction

Fae Software Limited ("we", "our", or "us") operates FluffFilter, an AI-powered content analysis service available at flufffilter.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We are committed to protecting your privacy and handling your personal information in a transparent and accountable manner.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Account preferences and settings

2.2 Content and Documents

When you use our Service, we collect and process:

• Files and documents you upload for analysis
• Text content you paste into the Service
• URLs you submit for content analysis
• Analysis results and feedback generated by our AI system

2.3 Payment Information

When you subscribe to a paid plan, payment information is processed by our third-party payment processor, Stripe. We do not store your complete credit card information on our servers. We receive only limited payment information such as the last four digits of your card, card brand, and expiration date.

2.4 Usage Information

We automatically collect:

• Number of analyses performed
• Subscription status and plan details
• Service usage patterns and feature interactions
• Log data including IP addresses, browser type, and access times

2.5 Cookies and Similar Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and improve our Service. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve the FluffFilter content analysis service
• AI Processing: To analyze your content using artificial intelligence and provide actionable feedback
• Account Management: To create and manage your user account, including authentication and subscription management
• Billing and Payments: To process payments, manage subscriptions, and send billing-related communications
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and improve our Service features and performance
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues, fraud, and security threats

4. AI and Third-Party Services

4.1 AI Content Processing

FluffFilter uses artificial intelligence services to analyze your content and provide quality feedback. Your submitted content is processed through OpenRouter, a unified API gateway that routes requests to AI model providers including Google (Gemini) and Anthropic (Claude).

4.2 Data Training and Privacy Protections

Your content is NOT used to train AI models. We have configured our OpenRouter account with the following privacy protections:

• No Data Training: We exclusively use AI model providers that do not train on user data
• Zero Data Retention (ZDR): AI providers do not store your content after processing is complete
• Privacy-First Routing: OpenRouter only routes requests to providers that comply with our strict no-training policy

These settings are enforced at the account level for all content analysis requests. Your documents, text, and URLs are processed solely to generate your analysis results and are not retained by the AI providers or used for any other purpose.

4.3 Other Third-Party Services

We also use the following third-party services:

• OpenRouter: AI API gateway for content analysis (with Zero Data Retention and no-training policies enabled)
• Google (Gemini 2.5 Flash): Content type classification (via OpenRouter with no-training policy)
• Anthropic (Claude Sonnet 4.5): Content quality evaluation (via OpenRouter with no-training policy)
• Stripe: Payment processing and subscription management

4.4 Content Sensitivity

While we have implemented strong privacy protections, you should still exercise caution when submitting highly sensitive or confidential information. We recommend not submitting content containing trade secrets, personal health information, financial records, or other information subject to strict confidentiality requirements.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., AI processing, payment processing, hosting)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of Fae Software Limited, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality agreements
• With Your Consent: With your explicit consent for any other purpose

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active and for a reasonable period thereafter for legal and business purposes
• Content and Analysis: Your uploaded content and analysis results are retained while your account is active. You may delete individual analyses at any time
• Payment Information: Limited payment information is retained as required for accounting and tax purposes
• Log Data: Typically retained for 90 days unless longer retention is required for security or legal purposes

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete personal information
• Deletion: The right to request deletion of your personal information, subject to legal and contractual obligations
• Withdrawal of Consent: The right to withdraw your consent to our processing of your personal information, where applicable
• Portability: The right to receive your personal information in a structured, commonly used format
• Complaint: The right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at privacy@usefae.com.

8. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Encrypted storage of passwords
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and hosting infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers and infrastructure may be located. These countries may have data protection laws that differ from Canadian laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of the Service after any changes to this Privacy Policy will constitute your acceptance of such changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.